Destacamos

Chapter 8 of "Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right" analyzes The Vanguard Group's decision to stay away from complex mortgage-backed securities in the years leading up to the financial crisis of 2007-2008. The authors reveal how an organizational culture that encourages dissent and debate can improve the quality of critical decisions when it matters most. *About the book*: Despite the dizzying amount of data at our fingertips today--and an increasing reliance on analytics to make the majority of our decisions--many organizations' most critical choices still come down to human judgment. In "Judgment Calls," from which this chapter is taken, authors Tom Davenport and Brook Manville share twelve stories of organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capability--a competence they say can make the difference between success and failure. The authors--both of them seasoned management thinkers and advisers--introduce a model that taps the collective judgment of the entire organization, so that the right decisions are made and the entire organization profits. Each chapter tells a unique story of one dilemma and its ultimate resolution, bringing into high relief one key to the power of collective judgment. Individually, these stories inspire and instruct; together, they form a model for building an organizational capacity for broadly based, knowledge-intensive decision making....