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Artículo / Sistemas de Información
When Hackers Turn to Blackmail (HBR Case Study and Commentary) (Harvard Business Review Article)
Eisenmann, Caroline
HBSP (USA)
Sigla: HBS-R0910B-E
Resumen:
This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R0910X, and commentary-only, R0910Z. Sunnylake Hospital is being held up by online extortionists who have blocked access to its electronic medical records and are demanding $100,000 to restore it. Paul Layman, Sunnylake's CEO, didn't take their first e-mail seriously, and now the hospital has ground to a halt. Paul's golden-boy IT director can't seem to outwit the hackers. Sunnylake's legal counsel tells Paul, "Literally every second is a liability." The chief of staff is in a mutinous fury. What should Paul do? Three experts comment on this fictional case study in R0910B and R0910Z. He should pay the extortionists, advises Per Gullestrup, the CEO of Clipper Projects, who in late 2008 was closely involved in negotiations with Somali pirates who had seized a Clipper Group ship. But first Paul should hire a negotiator to prevent
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Palabras clave:
Information management; Computer networks; Security & privacy
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Áreas:
Knowledge and Communication
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Departamento:
Sistemas de Información
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| Año de los hechos: |
Área geográfica: |
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| Nº de páginas: 9 |
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| Fecha de publicación: 01/10/2009 |
Fecha de revisión: N/A |
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| Idioma: Inglés |
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