Bienvenido a IESE Publishing

WrapItUp: Developing a New Compensation Plan

Sasser, W. Earl, Jr.; Shelton, Rachel

WrapItUp: Developing a New Compensation Plan

CASO

HBS-4362-E

SERVICIOS Y OPERACIONES

INGLéS

Descripción:

A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store managers to planning the menu. Management is concerned that employee turnover is high, customer satisfaction is decreasing, and revenue growth is flat. The newly hired human resources leader believes addressing employee turnover can help solve the other problems. She develops a profit-sharing program as a pilot at two restaurants. The managers in the pilot program have their compensation tied directly to restaurant profits. The program also allows managers to customize menus, work with local suppliers, and try different promotion ideas. After six months, profits at the pilot locations improve while customer reviews are mixed. The HR manager must review the complete results and decide whether to roll out the pilot program to more locations, modify the program, or abandon it altogether. Students consider the operational challenges of running a service business and the issues related to compensation, change management, and employee autonomy.

Número de páginas

11

Zona geográfica

United States

Fecha de publicación

04/11/2011

Availability: En existencia

6,75 €
Regístrate y disfruta tus ventajas